Refund policy
RETURN POLICY
We take great pride in the products we offer; however, we understand there may be an occasional need to return an item. We try to make this process simple, requiring just a few steps. Simply follow the detailed instructions below and we will be happy to assist you.
Items Purchased on AmericanCrafts.com
Time Frame: Items must be returned within 30 days of receipt for a refund.
Condition: Must be in original, unused condition in original packaging intact with exceptions for defective products.
Process: Email customer support at info@americancrafts.com with the following information to receive a return authorization (RA) number and instructions for sending back the product.
- Order Number
- Billing Zip Code
- Email Address
Customers are responsible for return shipping costs. Refunds will not include shipping fees.
Upon receipt, the item will be inspected, and you will be notified if the return is approved.
We do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.
Exceptions for defective products purchased AmericanCrafts.com: If you receive a product that is broken or missing parts, please Contact Us and include the below information:
- Order Number
- Product Number
- Billing Zip Code
- Email Address
- Details on broken or missing parts
Items Purchased at Another Store
Returns for items bought at other retail locations/websites must be handled by the original seller. Please contact the store where the purchase was made for their return policy and procedure.
Note this policy also applies for defective or damaged items purchased outside of americancrafts.com.